Shipping Policy

At boosextoy.com, we understand that prompt delivery is crucial to your satisfaction. 

We prioritize your order and strive to dispatch it swiftly and only use reliable shipping services to ensure that your chosen product arrives at your place in the shortest possible time. 

We handle each order meticulously, taking extra care to securely package and ship your item. We value your trust and go the extra mile to ensure your order reaches you promptly, allowing you to indulge in the pleasure of your new companion without unnecessary delays.

Please read below for our shipping information.

Free Shipping

All sex dolls are shipped for FREE within the most parts of USA, either for USA-stock sex dolls or custom sex dolls.

All taxes and customs clearance fees are included in the price you see on our website, and we take care of these costs whenever we can.

Discreet Shipping

We care about our client's privacy.

Our sex dolls are completely covert and packed in a plain, unbranded box with careful protection.

The contents of the package are unknown to the handler or courier.

Estimated Delivery Time

In-stock sex dolls (USA warehouse)

• Courier handling time. It takes about 3-7 business days for the in-stock sex dolls to be couriered out.
• Shipping time. The shipping time is based on the local courier and the address; once the doll's courier is out, you will receive a courier number for tracking the cargo.

Custom sex dolls

• Production time. It takes 8-10 business days to make a doll, depending on the selected custom options. 
• Courier handling process. It takes 1-3 business days to arrange the courier for the custom sex dolls.
• Shipping time. The shipping time is based on the local courier and the destination; once the doll is couriered, you will receive a courier number for tracking the cargo.

NOTE: The delivery time is estimated based on standard handling procedures; it may be delayed during the Chinese holiday, including but not limited to The New Year Holiday, Christmas Day, National Day, Chinese Spring Festival, etc.

Tracking Package

We will send you a tracking courier number once the package is shipped. So please remember:

• Leave the correct shipping address.
• Keep an eye on your package tracking in case it gets in trouble (e.g., suspending tracking, missing item, etc.) till it arrives.

Delivery Changes

Change shipping address

Please confirm the address is correct before shipment. 

If you need to change the courier address after the package has been sent out, please contact us first.

Please kindly note that if any charges occurred due to the shipping address change after the package was sent out, such costs would be for your account.

Pick up at courier center

If you want to pick up your package at a courier center directly, please inform us of the address before the shipment is sent out so that we can leave a note in advance. 

BTW, you must call the store to confirm if they allow pickups and if the package is still in courier center, in case the package is delivered to an invalid or refused address by courier.

Hold On / Change Delivery Time

• Before sending out. If the package is yet sent out, you can contact us to hold on to the send-out of the sex doll. 
• After sending out. If the package is sent out, and you are unavailable at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. 

NOTE: Please leave the correct phone number and keep your mobile open so you can receive our or the courier's message in case of any urgent things.

Check the package upon receipt

Upon receipt of the package, you should carefully inspect the following:

• If the package carton has been corrupted when you receive it, take a photo or video to file a claim with the shipping carrier.
• We recommend you open each unit and examine it, even if the cartons look fine from the outside. If there is any damage, take pictures or videos. 

Sometimes we may need your help to file a claim with the shipping carrier if the doll is damaged during shipping.

Package Issues

Wrong Dolls

When you receive the sex doll and find it looks different from the website, please show us photos or videos that clearly shows the outside package carton, shipping label, the whole body, and the head.

Once receive your report, we will check with our warehouse, factory, and shipping carrier and arrange a new correct one for you.

Damaged Dolls

• For severe damage, you should reject the receipt and file a claim with the shipping carrier upon receiving the package and contact us to report the damage. We will assist you with the claim to the shipping carrier and arrange for a new sex doll for replacement.
• For slight damage, we can arrange replacement parts or a repair kit.

Missing Package

If the package is sent out and you get the tracking number but have yet to receive the package on the estimated receipt date, please call the shipping carrier or contact us ASAP. We will assist with checking the package.

Return & Refund

To make sure you can get your dreamed sex doll and a satisfied shopping experience, we try our best to provide a flexible return & refund policy. Details as below:

Sex dolls that can be returned or replaced

Unused USA Stock Sex Dolls

We only accept the return request for those UNUSED standard sex dolls delivered from our USA warehouse. For custom sex dolls, we donot accept return request after delivery out.

For such return request, please keep the sex doll UNUSED with original shipping label and package.

If any special request, please contact with our customer service representative.

Damaged Sex Dolls

For the sex doll that found damaged or polluted upon receipt, you can claim the return & refund to boosextoy.com, following below points:

• Reject the reception of the package & file a claim to the courier
• Take photos or videos of unopened damaged package, open package, the whole sex doll and the head.
• Contact with our customer service representative to report the damage ASAP. 

Wrong Sex Dolls

When you receive the package and find it looks different from the order, you can send us photos or video that clearly shows the outside package carton, shipping label, the whole body, and the head, to request a return or refund.

Sex dolls that CANNOT be returned or replaced

• USED sex doll.
• Sex doll WITHOUT ORIGINAL label or package.
• Sex doll with defects (eg.: scratches or damages) for client’s responsibility.
• Sex doll that not ordered in boosextoy.com.
• Other situation that judged not within the return&refund policy by our customer support team.

Return Procedure

1. Report a return request to our custom service representative.
2. Send photos or videos (including the outside package carton, shipping label, the whole body, and the head) to our customer service representative for approval, which will take about 2-5 business days.
3. When approved, we will send you a Return Authorization Number.
4. When you receive the Return Authorization Number, you can arrange to sent the sex doll back to our authorized address, and remember to provide the courier number to our custom service representative.
5. When we receive the returned package, our warehouse will check the product and feedback in around 2-5 business days.
6. After check and confirm the returned package is all right, we will arrange the cost deduction and fefund the rest payment accordingly.

Notes

• Please DO NOT file a claim with your payment card directly.
• Please DO NOT return the package directly, we cannot accept return package without a Return Authorization Number on the outside of the package.

Related Handling Time

• Expiry Date for requesting a return: 14 days upon the receipt of package
• Handling time for a return approval: 2-5 business days
• Handling time for return package checking: 2-5 business days

Related Return Costs

UNUSED USA in-stock sex doll order

• Return courier charge: on client’s account
• Return handling charge: 50% per doll based on order price, on client’s account

Damaged Dolls 

• New replacement sex doll courier charge: for Boosextoy’s account

Notes: please reject the recept of the courier and file a claim to the shipping carrier and inform our service support team at the first time.

Wrong Dolls

• Wrong dolls courier charge: for Katdans’ account
• New replacement sex doll courier charge: for Katdans’ account